Terms and Conditions

TERMS AND CONDITIONS FOR SALE OF GOODS

 

Version number: 1.0.0

Effective date: 15.04.2022

 

 

1. Who we are
   • We are Dytrast Agencies Limited trading as “Zim-Zone”. Our company information is at the end of this document.

 

2. What this is all about
   • These are our terms and conditions which apply when you buy any goods via this site. (Separate terms apply to use of our site.) They’re available in English only. We’ve tried to make them user-friendly but please note that the summaries/explanations for each section in capitals aren’t a substitute for the rest of the text. Please read the entire document carefully and contact us if anything is unclear. Please save a copy as we don’t file a copy specifically for the transaction with you.

 

3. Consumers – definition
   • Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

 

4. Who can buy on our site

THIS SECTION EXPLAINS CERTAIN RESTRICTIONS THAT MAY MEAN THAT YOU AREN’T ALLOWED TO MAKE A PURCHASE ON THIS SITE

 

• You must not buy or attempt to buy any goods via this site if you are under 16 years of age. We are entitled to take whichever age verification steps we think appropriate and to cancel any purchase if we believe that you may be under 16.

 

• You are not allowed to buy any goods via this site if your main purpose is to use them to infringe our intellectual property or other legal rights.

 

• You are not allowed to buy any goods via this site if it is unlawful for you to buy or use the goods in, or import them into, your country.

 

5. Changing these terms and conditions
   • We may change these terms and conditions at any time. Please check them carefully as they will apply to anything you buy after the effective date shown at the top.

 

6. IMPORTANT WARNINGS

THIS SECTION CONTAINS CRUCIAL INFORMATION ABOUT OUR PRODUCTS THAT WE WANT TO TELL YOU ABOUT RIGHT AT THE START

 

• Where applicable, it is your responsibility to ensure that the goods are installed and used only:
  1. in accordance with the manufacturer’s instructions and with all applicable laws and regulations; and
  2. by persons with the appropriate level of training, qualifications, skill and experience.

 

• While we believe that our health-related products are beneficial in many ways, they are not intended to diagnose, prevent, or treat any medical condition or to be used as a substitute for medical advice and we make no promise that any particular “wellness” objective will be achieved. Please consult your doctor if you have or think you may have a medical condition.

 

• You are responsible for carefully reading any ingredients listed on our website and/or on any packaging, labels and/or leaflets to avoid the risk of allergic or other adverse reactions.

 

• You are also responsible for carefully following any preparation and/or storage instructions.

 

7. Giving us accurate information
   • You must ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.

 

8. How you enter a legal contract with us

THIS SECTION EXPLAINS HOW AND WHEN YOU BECOME LEGALLY BOUND BY A CONTRACT WITH US

 

• When you place an order, you are making an offer to buy from us.

 

• You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and sending your order to us by completing the “Checkout/Pay Now” process. You can check and amend any mistake before making an order by using the change function and/or the internet browser back button.

 

• We accept your offer and there is a binding legal contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will cancel the order and arrange for a full refund if you have been charged.

 

9. Paying us

THIS SECTION EXPLAINS YOUR PAYMENT OBLIGATIONS

• Payment is in advance. Prices and payment methods are as explained on our site. The prices shown include any applicable VAT or other sales tax unless we say otherwise. We are entitled not to send you the goods until we have received full payment in cleared funds.

 

• If we charge for delivery, these costs will be shown when you place your order and may depend on the delivery method chosen.

• If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we tell you before we send it off. If we do, then you can decide if you want to order the item at the right price but, if you do not, we will cancel the order and provide a full refund of any payments already made.

 

• You must contact us immediately with full details if you dispute any payment.

 

• If any amount due to us is unpaid, or unjustifiably charged back, we may end this contract by giving you written notice (including email).

 

• You agree that you are legally bound by the terms and conditions of any payment providers whose services you use on our service. We aren’t responsible for what they do or don’t do.

 

• We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferrable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion. We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

 

10. Gift cards
    • If we offer online gift cards, these can only be used for eligible products on our website. Any purchases are deducted from your gift card balance, and you must pay the difference if you buy something which exceeds your balance.

 

• You must not sell gift cards or transfer them between accounts on our site or use them in a way which is unlawful or breaches these terms and conditions. You must not attempt to, or encourage, anyone else to do any of these things.

 

• We may suspend or cancel gift cards and/or close any relevant account and/or cancel any relevant purchase if a payment for credits is charged back or otherwise cancelled or reversed or if we think that the gift cards have been used fraudulently, illegally or in breach of these or our website terms and conditions.

 

• We do not provide any cash or refunds for credits (except as required by law).

 

• Gift cards expire within any expiry period that we tell you about when you buy the gift cards.

 

11. Delivery

THIS SECTION EXPLAINS OUR AND YOUR RESPONSIBILITIES IN CONNECTION WITH DELIVERY

 

• Delivery will be complete when we deliver to the address you give us when ordering. We may deliver different parts of your order on different dates.

 

• Delivery is subject to any geographical or other restrictions explained on our website. We have the right to cancel any order for delivery to a location to which we don’t deliver (even if there is a legal contract). You agree to pay us any additional delivery costs we incur if we decide to deliver outside our normal delivery area.

 

• Unless we say otherwise, delivery timescales on our website are estimates only. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.

 

• If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If nobody is available to receive the goods, we may leave them at the doorstep, hall or reception as available, or with a neighbour.

 

• If the goods can’t be delivered because you haven’t complied with this contract (e.g., giving us the wrong delivery address, not paying customs/import charges, not contacting the courier to arrange re-delivery after an unsuccessful delivery attempt) and are sent back to us, you must pay us the amount of any resulting courier or warehouse fees that we have to pay other people. We can insist that such costs be paid before we arrange re-delivery and/or add them to any future order you make and/or to deduct them from any refund (to the extent legally allowed).

 

• If your order includes age-restricted goods, you agree to ensure that someone aged 18 years or older is available to accept delivery. We can refuse delivery if we think that the recipient may be underage.

 

• This paragraph applies only if you are not a Consumer: You undertake to inspect all goods immediately on receipt and within seven days you must give notice in writing in detail of any damage or any ground on which you allege that the goods are not in accordance with this agreement. If you fail to give such notice, the goods shall be conclusively presumed to be in all respects in accordance with this agreement and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly. If you do give notice under this clause, we shall be given a reasonable opportunity after receiving such notice to examine the relevant goods and (if we ask you) you shall send the relevant goods at your expense to the location specified by us to enable the examination to take place.

 

12. Small differences in the goods

THIS SECTION EXPLAINS THAT THE GOODS OR PACKAGING MAY (LEGITIMATELY) BE A LITTLE DIFFERENT TO WHAT YOU EXPECT

 

• We take reasonable care to ensure that the images and descriptions of goods appearing on our website display the appearance / colour / texture / finish of our goods as accurately as possible. However, there may be minor differences between the goods you receive and the way that they appear on our website. For example, the colour tone may differ.

 

• The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

 

• Although we take reasonable care to provide accurate information, all weights, volumes, dimensions, sizes, measurements and capacities referred to on our site may vary within a small tolerance which will comply with any applicable legal requirements.

 

13. When you become the legal owner of the goods

THIS SECTION EXPLAINS WHEN FORMAL LEGAL OWNERSHIP PASSES FROM US TO YOU

 

• You become owner of the goods after the later of delivery of the goods and payment of the price plus delivery charges. Until that happens, you hold the goods on our behalf. If you are not a Consumer, you must identify the goods as ours and keep them separate from your other goods until ownership passes.

 

14. Consumer legal right to cancel (“cooling off”)

THIS SECTION AND THE ANNEX AT THE END EXPLAIN THE LEGAL RIGHTS THAT YOU MAY HAVE IF YOU WANT TO RETURN UNWANTED GOODS WITHIN 14 DAYS

 

• If you are a Consumer, you may have the legal right to cancel this contract within 14 days of receiving the goods as further explained in the Annex at the end of this document. This right is not affected by any separate returns policy on our website.

 

• However, there is no right to cancel contracts for the supply of:
  1. goods made to your specifications, or which are clearly personalised; or
  2. goods liable to deteriorate or expire rapidly.

 

• You lose the right to cancel contracts for the supply of:
  1. sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; or
  2. sealed audio or video recordings or software if unsealed after delivery.

 

15. Our right to end the contract
    • We are entitled to end this contract at any time including not sending you the goods if:
      1. you or anyone on your behalf acts inappropriately towards our staff; or
      2. acting reasonably, we think that it is necessary to protect you, us or others.

 

16. “Guarantees” or “warranties”

THIS SECTION TELLS YOU ABOUT ANY GUARANTEES AND WARRANTIES THAT ARE PROVIDED TO YOU

 

• Some of the goods that we sell may be subject to a “guarantee” or “warranty” from other companies. If so, please read the term and conditions.

 

• Any such guarantees or warranties do not affect your legal rights as a Consumer against us. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

 

17. Restrictions on our legal responsibility for goods – very important

THIS SECTION LIMITS OUR LEGAL RESPONSIBILITY IN VARIOUS WAYS AND MAKES YOU RESPONSIBLE FOR CERTAIN LOSSES WE SUFFER, EG IF YOU BREAK THE CONTRACT

 

• Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.

 

• The following clauses apply only if you are a Consumer:
  1. We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.

 

1. We are not responsible for any loss or damage where:
   • there is no breach of a legal duty owed to you by us;
   • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
   • (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
   • such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

 

1. You will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

 

• The following clauses apply only if you are not a Consumer:
  1. Our total aggregate liability of any kind (including for our own negligence) is limited to the price paid for the goods.
  2. In no event (including for our own negligence) will we be liable for any of the following (even if we have been advised of the possibility of any such losses): economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special, indirect or consequential losses; or damage to or loss of data.
  3. We shall have no liability of any kind for any losses or damage to the extent that they result from your breach of this agreement.
  4. You will indemnify us against all claims and liabilities arising out of or in connection with your breach of this agreement (except insofar as we are at fault).
  5. We warrant that the goods shall be of satisfactory quality.
  6. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  7. This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

 

18. Software

THIS SECTION IMPOSES CONDITIONS ON USE OF ANY SOFTWARE INCLUIDED IN OUR PRODUCT

 

• To the extent that our goods incorporate any software, you must not reverse-engineer or decompile any of our software in any way (except to the extent allowed by applicable law). You must not create or use a modified or derivative version of our software or distribute or sublicense our software to third parties. You must take reasonable steps to ensure that our software is not disclosed to any third party.

 

19. Your personal information

THIS SECTION DIRECTS YOU TO OUR PRIVACY POLICY

 

• You agree that we can deal with your personal information in accordance with our Privacy policy which may change from time to time.

 

20. Things we can’t control

THIS SECTION EXPLAINS THAT WE AREN’T RESPONSIBLE FOR “ACTS OF GOD”

 

• We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

 

21. Transferring this contract to someone else

THIS SECTION EXPLAINS HOW WE CAN PASS THIS CONTRACT TO SOMEONE ELSE BUT YOU NEED OUR PERMISSION TO DO LIKEWISE

 

• We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

 

22. English law and courts

THIS SECTION EXPLAINS WHICH COUNTRY’S LAW APPLIES AND WHERE YOU/WE HAVE TO GO TO COURT IF THERE IS A DISPUTE

 

• These terms and conditions are under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law. 

 

23. General

THIS SECTION CONTAINS SOME FINAL GENERAL INFORMATION ABOUT HOW THIS CONTRACT WORKS

 

• We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.

 

24. Complaints
    
    
    • If you have any complaints, please contact us via the contact details shown below.

 

25. Information about us
     
    • Company name: Dytrast Agencies Limited
    • Trading name: “Zim-Zone”
    • Country of incorporation: England and Wales
    • Registered number: 13173869
    • Registered office and contact address: Lower Stables, Main Street, Sudbury, Ashbourne, DE6 5HT
    • Contact email address: sales@zim-zone.co.uk
    • Other contact information: See our website/contact page
    • VAT number: GB 379976508

 

 

ANNEX

 

YOUR LEGAL RIGHT TO CANCEL THIS CONTRACT (“COOLING OFF”)

 

The following applies if you have the legal right to cancel this contract (as explained above):

 

Right to cancel

1. You have the right to cancel this contract within 14 days without giving any reason.

 

2. The cancellation period will expire after 14 days from the day:
   1. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or
   2. in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good; or
   3. in the case of a contract relating to delivery of a good consisting of multiple lots or pieces: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

 

3. To exercise the right to cancel, you must inform us Dytrast Agencies Limited, Compton Offices, King Edward Street, Ashbourne, Derbyshire, DE6 1BW, UK, email address above, of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or e-mail). You may use the model (link to the form) cancellation form below but it is not obligatory.

 

4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

 

Effects of cancellation

5. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

 

6. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

7. We will make the reimbursement without undue delay, and not later than:
   1. 14 days after the day we receive back from you any goods supplied, or
   2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.

 

8. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

9. You shall send back the goods or hand them over to, Powerspeed Electrical Limited, Corner of Kelvin Rd. North/Cripps Rd., Graniteside, Harare, Zimbabwe without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

 

10. You will bear the direct cost of returning the goods.

 

11. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

MODEL CANCELLATION FORM

 

Complete and return this form only if you wish to cancel the contract:

 

— To Dytrast Agencies Limited, Lower Stables, Main Street, Sudbury, Ashbourne, DE6 5HT, UK, email address above:

— I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

— Ordered on [*]/received on [*],

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

 

[*] Delete as appropriate

 

WEBSITE TERMS OF USE

 

Version number: 1.0.0

Effective date: 15.04.2022

 

1. Introduction
   • This website is owned and operated by Dytrast Agencies Limited trading as “Zim-Zone”. Our company information is at the end of this document.

 

• Please read these terms and conditions carefully. They replace any previous versions. Please print or save these terms for future use as we cannot guarantee that they will remain accessible on our website in future. They are available in English only.

 

• These terms and conditions are a contract between you and us covering use of our website. The sale of goods via our website is subject to separate terms and conditions.

 

• Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

 

2. Changing these terms and conditions
   
   
   • We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the new terms if you continue to use our website after the effective date shown.

 

3. Things you can’t do on our site
   • You agree not to do any of the following in connection with our website:
     • break the law or infringe anyone else’s rights;
     • send, store, display or link to unlawful, infringing or otherwise inappropriate content;
     • victimise or harass other people;
     • use offensive, obscene, abusive, discriminatory or other inappropriate language or images;
     • deceive or mislead anyone;
     • provide any information that includes someone else’s personal information unless that person is 18 years or over and you have obtained their written consent or you are otherwise legally permitted to do so;
     • impersonate anyone;
     • use our website to help you compete with us or to infringe our rights;
     • disrupt our website, e.g., spam, viruses or phishing;
     • interfere with or damage our website or gain unauthorised access to any part of our system, data, passwords or otherwise;
     • intercept or modify communications;
     • impose an unreasonable load on our website;
     • get around any security features including those designed to stop copying of content; or
     • attempt, encourage or assist any of the above.

 

4. Content on our site
   • If you provide content, you are responsible for it. You agree that you have (and will keep) all rights needed to enable us to use it in accordance with these terms and conditions.

 

• If you post a review, rating or comment you promise that it is your independent, honest, genuine opinion.

 

• You acknowledge that any information published or sent on or via our site by other users is the sole responsibility of the person from whom such content originated and we are not responsible for it.

 

• We do not guarantee that any general guidance or similar information that we may make available on our website is accurate or up to date or relevant to you. You rely on it at your own risk.

 

• We are allowed (without telling you) to reject, suspend, alter, remove or delete content for any reason and to disclose to the police or other relevant authorities or to a complainant any content or behaviour provided we are legally permitted to do so.

 

5. Other peoples’ services / advertising / websites
   • We may display other peoples’ services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.

 

6. If you create an account on our site
   • If we permit you to create an account on our website, this is for your personal use only. You must not allow anyone else to use your account. You agree to take reasonable care to keep your login information confidential and to tell us immediately of any apparent breach of security such as loss or misuse of a password.  You are responsible for other people who use your account or identity (unless and to the extent that we are at fault).

 

• We are entitled at any time for any reason and with or without notice to close your account on our site and to delete all data contained in it.

 

7. Restrictions on our legal responsibility – very important
   • Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.

 

• If you are a Consumer, we are not responsible for any loss or damage where:
  • there is no breach of a legal duty owed to you by us;
  • such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  • (and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or
  • such loss or damage relates to a business.

 

• If you are a Consumer, you will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement.

 

• The following clauses apply only if you are a business:
  • In no event (including our own negligence) will we be liable for any of the following (even if we have been advised of the possibility of any such losses): economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special, indirect or consequential losses; or damage to or loss of data.
  • You will indemnify us against all claims and liabilities directly or indirectly related to your use of the website and/or breach of this agreement.
  • We shall have no liability of any kind for any losses or damage to the extent that they result from your breach of this agreement.
  • To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

 

8. Intellectual property rights
   • The intellectual property rights in all material used on or in connection with our website are owned by us or our suppliers, partners or other users. For your personal and internal business use only, you may view such material on your device. You must not otherwise use such material including copying, publishing, selling or altering it or taking extracts from it without our specific prior written consent. 

 

• Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.

 

• If you publish any content on our site (including reviews) or provide us with any ideas or suggestions, you allow us at no cost, and perpetually, to use and adapt all or part of such material however we wish, both on our own website and also, for marketing purposes, on other channels including different websites, social media and emails. You give us the right to take any legal action we think necessary if there is an infringement of the intellectual property rights in your content.

 

9. If our website doesn’t work properly
   • We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability (a) to suspend the website for repair, maintenance, improvement or other technical reason and (b) to make changes to our website.

 

10. Things we can’t control
    • We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

 

11. Your personal information – see our privacy policy
    • You agree that we can deal with your personal information in accordance with our Privacy policy which may change from time to time.

 

12. English law and courts
    • These terms and conditions are covered by English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

 

13. General but important information
    • We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. We may transfer this agreement to someone else but this will not affect your rights or obligations.  A person who is not a party to this agreement can’t enforce it unless the agreement says otherwise.

 

14. Complaints
    • If you have any complaints, please contact us via the contact details shown below.

 

15. Information about us
    • Company name: Dytrast Agencies Limited
    • Trading name: “Zim-Zone”
    • Country of incorporation: England and Wales
    • Registered number: 13173869
    • Registered office and contact address: Compton Offices, King Edward Street, Ashbourne, Derbyshire, DE6 1BW, UK
    • Other contact information: See our website/contact page
    • VAT number: GB 379976508